Do you speak a foreign language? I'm not talking about Spanish or French or Chinese. I am talking about the language of your company and your work. Or as it is called in the 21st century, "speak." Most companies have their own jargon--language filled with acronyms and abbreviations.
When "speak" becomes part of everyday conversation, it is easy to forget not everyone, including clients, customers and associates understands the language.
Not only does this apply to jargon and terminology but also to procedures and processes. Processes that are second nature because you've been doing them routinely, may be unfamiliar to someone else working with you.